Requirement | Deliverables | Target Date | Status |
Policies, practices and procedures | -Establish Accessible Customer Service standard detailing practices and procedures on providing goods or services to persons with disabilities according to principles independence, dignity, integration and equality of opportunity, as set out in the regulation
-Ensure that the Plan document is available in alternative format, upon request |
December 2016 | Complete |
Communication | -Communicate with a person with a
disability in a manner that takes into account their disability |
December 2016 | Complete |
Use Of Service Animals And
Support Persons
|
-Establish policies, practices and procedures around a person with a disability being accompanied by a service animal or support person.
-Create document describing policies practices and procedures; provide upon request.
|
December 2016 | Completed |
General Recruitment | Notify our employees and the public
about the availability of accommodation for applicants with disabilities in our recruitment processes. |
December 2016 | Complete |
Recruitment
Assessment Or Selection Process
|
-Notify job applicants, when they are
individually selected to participate in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used. -Upon accommodation request, consult with the applicant and provide or arrange for the provision of a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. |
Ongoing | Ongoing |
Notice Of
Temporary Disruptions
|
-In the event of a planned or
unexpected disruption to services or facilities for employees with disabilities, PIC will notify employees promptly. -The policy has established the process that clearly relays and includes information about the reason for the disruption, its anticipated length of time, and description of alternative or services, if available. |
December 2016 | Complete |
Informing employees | -Inform employees of our policies used
to support our employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability. -Provide this information to new employees as soon as practicable after they begin their employment. -Provide updated information to our employees whenever there is a change to existing policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability. |
April 2017 | Ongoing |
Training For Staff | -Provide training to employees,
volunteers and others who deal with the public or other third parties on our behalf. -Ensure that all employees, including those that engage with the public or develop policies and procedures governing the provision of goods and services are trained. -Provide training on ongoing basis to reflect any changes to policies, practices or procedures -Keep records of training provided, including dates and number trained. |
April 2017 | ongoing |
Feedback
Process
|
-Establish process for receiving and
responding to feedback -Make information about feedback process publicly available. |
January 2016 | Complete |
Workplace
Emergency Response Information (includes but not limited to: violence and harassment policies, pandemic plan, hazardous material incident response plan, fire emergency procedures and first aid plan)
|
-Ensure individualized workplace
emergency response information is provided to employees who have a disability, if the disability is such that the individualized information is necessary and PIC is aware of the need for accommodation due to the employee’s disability. -Ensure this information is provided as soon as practicable after we become aware of the need for accommodation due to the employee’s disability. -Review the individualized workplace emergency response information: a) when the employee moves to a different location in the organization; b) when the employee’s overall accommodations needs or plans are reviewed; and c) when general emergency response policies are review. |
June 2016 | Complete |
Documented
Individual Accommodation Plans |
Develop and implement a written
process for the development of documented individual accommodation plans for employees with disabilities. |
December 2017 | Completed
See AODA Policy |
Performance
Management
|
Take into account the accessibility
needs of employees with disabilities, as well as individual accommodation plans, when using its performance management, planning for career development, advancement and redeployment in respect of employees with disabilities. |
December 2016 | Complete |
Building Environments
|
Incorporate accessibility features when
constructing and/or redeveloping public access environments (after Jan 1, 2017). |
If required | When moving |
Accessible website | Ensure our internet website and web
content conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, initially at Level A . |
As needed | When new website developed |